Your venue.Your brand.Your guests.

An aggregator brings you guests, but they remain its guests, and you pay a commission on every order. Vitrina is your own channel: the guest orders on your website or in your app, pays into your account, and their history and loyalty points stay with you. You can keep aggregators as a separate channel: the Glovo, Wolt and Bolt Food adapters are written to their documentation but haven’t yet been tested in the platforms’ sandboxes. Connecting them is a separate module and stage, priced in your quote; Bolt Food has no public API and grants access only under a contract with them.

Template for one location with pickup takes 2–⁠3 weeks from signing to the pilot, or 4–⁠6 weeks with mobile apps. The longest part is setting up the menu with photos, portions and recipe cards. App Store and Google Play review is run by Apple and Google, and the D-U-N-S number is issued by Dun & Bradstreet (up to 30 days); this timing is outside our control, so you open the store accounts and apply for D-U-N-S on day one. For venues in the EU, translating the staff interface and connecting the fiscal service are added and estimated separately. Then comes a pilot of at least 2 weeks at one location, and after it the launch for guests.

No. You pay a monthly subscription for the platform, your locations and the modules you choose, a small fixed fee per online order and a one-off implementation fee. SMS (sign-in codes, tracking and payment links) is billed at cost, and AI model costs, if you use AI features, are agreed separately. The per-order fee is the same for a large order and a small one.

Straight to your account through your own acquirer: LiqPay, monobank or WayForPay in Ukraine, or Stripe in the EU — one provider for your whole business. We never receive or hold guest money.

In Ukraine, through your Checkbox software cash register (PRRO): you register the cash register and keys to your own business, and we set up the integration. The integration has been tested in Checkbox’s test environment; we issue the first live receipt together with you once your accountant has approved the setup in writing. The setup is designed for a sole proprietor (FOP) on the simplified single tax who is not registered for VAT; receipts for a company or a VAT payer (with tax letters on each line) aren’t supported yet — that is separate work, priced in your quote. In the EU we issue the receipt and a certified local service in your country fiscalises it — connecting it is a separate launch stage. We don’t sell a “certified cash register”: the certified party is your provider.

An Android tablet for the POS (the interface is designed for the Xiaomi Redmi Pad 2 Pro; another tablet needs a layout check), thermal printers for receipts and kitchen tickets, and a Raspberry Pi mini computer running the print agent on the venue’s network. So far the only integrated card terminal is PrivatBank’s: the POS sends the amount to it through the print agent. There are no other banks’ terminals yet, including in the EU — there the cashier marks a card payment manually. We’ll tell you what to buy.

The POS keeps selling for cash and prints a non-fiscal sales slip and the kitchen ticket through the agent on the local network. The fiscal receipt for such a sale is issued only once the connection is back — we agree with your accountant before launch how offline sales are handled in your country. Offline, card payments, loyalty points, discounts and open table bills are unavailable — ring such sales up straight away. Online orders print as soon as the connection is back. In Germany, a sale without a connection to the cloud TSE counts as a TSE outage and must be documented.

Yes. With Template: your logo, colours, fonts and home page layout. With Own Look: your own home page layout. With Custom UI: entirely your own screens on top of our API. The site footer carries a small developer line, “Made by Complete Solution”; the terms for showing it are set in the contract. You can try out the look in the demo café.

The guest website and app interface works in 7 languages: Ukrainian, English, Polish, German, Slovak, Czech and Russian, and you choose the set for your venue. Polish, German, Slovak and Czech are machine-translated; native-speaker proofreading is a separate item. Guests see dish names and descriptions in your menu’s main language (Ukrainian and Russian versions can be added), and texts for promotions, mailings and push notifications can currently be entered only in Ukrainian, Russian and English. The admin panel, POS, courier app and printed receipts are in Ukrainian for now; translating them is a separate stage.

You do. Every client gets its own instance of the system with its own database, so your guests’ data never shares a database with other clients’ data. We host and update the system in the cloud (Railway, Vercel and Cloudflare), and EU clients’ databases are kept in an EU region. The database is backed up every night to separate storage. Hosting and backups are included in the subscription; a dedicated server just for your system is an add-on with its own price. If you decide to leave, we export your menu, guests, orders and reports free of charge and delete data only on your written instruction. Your brand, domain and App Store and Google Play accounts are always yours.

Yes, in your own App Store and Google Play accounts: you register the developer accounts to your company (for Google, an organisation account rather than a personal one) and pay Apple’s and Google’s fees to them directly. Store review times are outside our control. The app is a separate item: from €1,500 one-off + from €150/⁠mo.

At your providers’ rates: acquiring fees, the fiscal service, App Store and Google Play accounts, the domain, the email service for guest emails and hardware. SMS (sign-in codes, tracking and payment links) is billed at cost on our invoice. AI model costs — for the assistant and invoice recognition — are agreed separately. Hosting and backups are already in the subscription.

Yes. The demo café is a fictional venue with test money: you can browse the website, try out the palettes and place a test order yourself. We’ll show you the admin panel on a demo call and walk you through the POS, printing and courier app using your venue as the example.

A kitchen display (KDS): the kitchen works from printed tickets and a tablet with the admin panel. Table booking, paying one bill with two cards, a service charge and seat numbers on the bill. Import from Poster or iiko — we move your menu over from a CSV spreadsheet. Browser push notifications — push works only in the mobile app. A WhatsApp channel. EU 14-allergen records — dish labels are for information and are shown to guests only after a person has checked them. For each item, we’ll tell you whether it’s planned.

Support on business days is included in the subscription. Evening and weekend support is a separate extended-support plan. How we respond to critical outages is set out in the SLA appendix to the contract. Custom development for your venue isn’t part of the subscription and is quoted separately.