Features
from the “Restaurant” planA loyalty programme for your café: cashback, tiers and promo codes
Guests earn points for orders on your website, move up the tiers and come back to you, not to an aggregator.
Included in the plan
Restaurant
€79/mo
+ 0.9% of online orders
For a venue with a dining room and regulars: ordering and paying the bill at the table by QR, table booking, loyalty points, promotions and a Telegram bot.
All plans and pricesA regular guest is the cheapest guest
Winning a new guest costs more than bringing back someone who has already ordered: the advertising is already paid for, and they know your food. But you can only bring back someone you know, and an aggregator’s guest is anonymous to you.
On your own website every guest has a profile: order history, points and a birthday. Now there is someone to write to and a reason to invite them back.
How it works
- 1
The guest creates a profile
With their first order on your website or in the app, via a confirmation code or with Google.
- 2
Earns points
Cashback is credited for delivery orders according to the guest’s tier. The tier depends on the guest’s total spend, and you set the thresholds and percentages yourself.
- 3
Comes back for a reason
A promo code, a personal discount, a birthday discount or a bonus for inviting a friend: the guest sees all of it in their profile.
- 4
You see what works
The “Where guests came from” report shows visits, orders and revenue for each utm tag: an Instagram post, a QR code on a table, an ad.
What’s included
Cashback points for delivery orders and tiers for regular guests
Promo codes, personal discounts and a birthday discount
A bonus for inviting a friend
A review after every order; only what you approve appears on the website
AI drafts of replies to reviews in your Google Business Profile
The “Where guests came from” report by utm tags
A Telegram bot for your guests
Email, push and Telegram campaigns by segment, on request
Partner coupons with neighbouring venues, on request
Frequently asked questions
How does a guest see their points?
In their profile on the website and in the app: the balance, the tier and the history of credits. Points can pay for part of the next order, and you set the limit.
Can I change the percentages and tiers?
Yes: tier thresholds, cashback percentages, how long points stay valid and the largest share of an order payable with points are all set in the admin panel.
Do points work if the guest orders through an aggregator?
No: an aggregator’s guest is anonymous to you: no phone number, no profile. That is exactly why points are the best reason to move a regular to your website. How to do it is in the article on loyalty for coffee shops.
How do I avoid giving away too many discounts?
Discounts and points share common limits: you set the largest discount per order and the largest share payable with points in the settings.
More features
Online ordering
Your own ordering website and app under your brand: delivery, pickup and payment straight to your account.
Learn moreTable booking
Online booking on your website and app: free time slots, confirmation by staff and a reminder for the guest. A widget for your website and a Google button are coming soon.
Learn moreDelivery
Zones and a minimum order, a courier app with live tracking, cash accounting, plus aggregator orders in the same system.
Learn more
Ready to launch?
We move your menu over, set up the website, delivery and couriers, and train your staff. Once we agree, we launch the website with ordering, pickup and delivery in 1-2 days.
Or try it yourself in the demo café: it is a Ukrainian café, so its prices are in hryvnias.
Demo call
Book a demo call
Leave your name and phone number, and we’ll get in touch to find a time that suits you. We’ll show you how Vitrina works and work out the price for your venue.