Your venue sells direct.No aggregator commission.

An aggregator brings you guests, but they remain its guests, and you pay a commission on every order. Vitrina is your own channel: the guest orders on your website or in your app, pays into your account, and their history and loyalty points stay with you. You can keep aggregators as a separate channel: the Glovo, Wolt and Bolt Food adapters are written to their documentation but haven’t yet been tested in the platforms’ sandboxes. Connecting them is a separate module and stage, priced in your quote; Bolt Food has no public API and grants access only under a contract with them.

It depends on what you launch. Once we agree, we launch the website with ordering, pickup and delivery and the admin panel in 1-⁠2 days: AI moves the menu over from a photo or PDF, and you check it before it is saved; guests type the delivery address themselves and drop a pin on the map. Separate stages, with their price and timeline in your quote, are proofreading of the staff interface translation by a native speaker of your language, address suggestions (a dedicated geocoder), the website’s legal texts for your country, prepared by your lawyer, and the POS with your country’s fiscal service: its timeline depends on connecting the certified service, so we agree on it separately. Apps for guests and couriers take 4-⁠6 weeks: App Store and Google Play review is run by Apple and Google, and the D-U-N-S number is issued by Dun & Bradstreet (up to 30 days), so you open the store accounts and apply for D-U-N-S on day one.

We take nothing from your POS revenue, on any plan. On website and app orders we take 0.9% on “Start”, “Restaurant”, “Full” and “Chain” (aggregators take 25-⁠35%). Only what the guest pays online through your acquirer counts. Orders paid in cash or by terminal on the spot carry no percentage. Apart from that, there is a monthly subscription for your plan and a one-off setup fee. SMS (sign-in codes, tracking and payment links) is billed by your SMS provider at its rates, and AI model costs, if you use the AI assistant for guests, are agreed separately. The “Express” plan has no subscription, no monthly minimum and no setup fee: only 3% of online payments. Menu transfer, logo, domain and a staff training session are optional, as the one-off Launch with us service. Guests pay online only; there is no cash on this plan. If there is no online payment for 60 days in a row, the venue’s website, app, bot and admin panel are paused, and an email arrives 7 days before; the data is kept, and everything is restored on request.

Straight to your account through your own acquirer: LiqPay, monobank or WayForPay in Ukraine, or Stripe in the EU: one provider for your whole business. We never hold guest money. With “Stripe via Vitrina” in the EU, Stripe transfers to us only our fee from each online payment.

In Ukraine, through your Checkbox software cash register (PRRO): you register the cash register and keys to your own business, and we set up the integration. The integration has been tested in Checkbox’s test environment; we issue the first live receipt together with you once your accountant has approved the setup in writing. The setup is designed for a sole proprietor (FOP) on the simplified single tax who is not registered for VAT; receipts for a company or a VAT payer (with tax letters on each line) aren’t supported yet; that is separate work, priced in your quote. In the EU we issue the receipt and a certified local service in your country fiscalises it; connecting it is a separate launch stage. We don’t sell a “certified cash register”: the certified party is your provider.

An Android tablet for the POS (the interface is designed for the Xiaomi Redmi Pad 2 Pro; another tablet needs a layout check), thermal printers for receipts and kitchen tickets, and a Raspberry Pi mini computer running the print agent on the venue’s network. So far the only integrated card terminal is PrivatBank’s: the POS sends the amount to it through the print agent. There are no other banks’ terminals yet, including in the EU: there the cashier marks a card payment manually. We’ll tell you what to buy.

The POS keeps selling for cash and prints a non-fiscal sales slip and the kitchen ticket through the agent on the local network. The fiscal receipt for such a sale is issued only once the connection is back; we agree with your accountant before launch how offline sales are handled in your country. Offline, card payments, loyalty points, discounts and open table bills are unavailable, so ring such sales up straight away. Online orders print as soon as the connection is back. In Germany, a sale without a connection to the cloud TSE counts as a TSE outage and must be documented.

Yes. With Template: your logo, colours, fonts and home page layout. With Own Look: your own home page layout. With Custom UI: entirely your own screens on top of our API. At the bottom of the website and on the app’s Settings screen there is a muted “Powered by Vitrina” line linking to vitrina.cafe; it can be removed, and the terms for showing it are set in the contract. You can try out the look in the demo café.

The guest website and app interface works in 7 languages: Ukrainian, English, Polish, German, Slovak, Czech and Russian, and you choose the set for your venue. Polish, German, Slovak and Czech are machine-translated; native-speaker proofreading is a separate item. Guests see dish names and descriptions in their own language: AI translates them, and machine translations are marked for your staff so that a person can proofread them. Promotions on the home page can be written in all of your venue’s languages, while texts for mailings and push notifications can currently be entered only in Ukrainian, Russian and English. The admin panel, POS and courier app work in 11 languages, and each staff member chooses their own; paper receipts and kitchen tickets print in the location’s language.

You do. Every client gets its own instance of the system with its own database, so your guests’ data never shares a database with other clients’ data. We host and update the system in the cloud (Railway, Vercel and Cloudflare), and EU clients’ main databases are kept in an EU region. The database is backed up every night to separate encrypted Cloudflare R2 storage; the provider does not guarantee that this storage is located in the EU, and the weekly check that the backup can be restored runs on Railway in the same region as the main database. Hosting and backups are included in the subscription; a dedicated server just for your system is an add-on with its own price. If you decide to leave, we export your menu, guests, orders and reports free of charge and delete data only on your written instruction. Your brand, domain and App Store and Google Play accounts are always yours.

Yes, in three ways. Under your brand on our App Store and Google Play account: €39/⁠mo with no publishing fee, and on the “Full” plan the app is included in the price. In your own accounts: €39/⁠mo + €290 one-off for publishing; on the “Full” plan the monthly fee is included and publishing is paid separately. You register the developer accounts to your company (for Google, an organisation account rather than a personal one) and pay the fees directly: Apple $99 a year, Google $25 one-off. Review times and the decision to accept the app are up to Apple and Google; there is no monthly fee for an app that isn’t published. The third way, the shared Vitrina app where guests pick your venue, will be free on any plan: it is being prepared for the stores now.

At your providers’ rates: acquiring fees, the fiscal service, App Store and Google Play accounts (if the app is in your own accounts), the domain, the email service for guest emails and hardware. The domain is always registered in your name, and we connect it to your website at no extra charge: it is part of the one-off setup. SMS (sign-in codes, tracking and payment links) is billed by your SMS provider at its rates. AI model costs (for the assistant and invoice recognition) are agreed separately. Hosting and backups are already in the subscription. On the “Express” plan there is no setup fee, so connecting your domain is part of the one-off Launch with us service; without it the website runs on our address.

Yes. The demo café is a fictional venue with test money: you can browse the website, try out the palettes and place a test order yourself. We’ll show you the admin panel on a demo call and walk you through the POS, printing and courier app using your venue as the example. The demo café is Ukrainian, so its prices are in hryvnias. Want to run it yourself? The test drive is free: leave a request with your email and a login to your own outlet in the demo café for 14 days comes by email right away.

A kitchen display (KDS): the kitchen works from printed tickets and a tablet with the admin panel. A service charge on the bill. Import from iiko (we move your menu over from a CSV spreadsheet); Syrve and Dotykačka have an integration module that we verify together with the first venue, while the Poster link is already checked live. Browser push notifications (push works only in the mobile app). A WhatsApp channel. Replies to Google reviews from the panel: the code is ready, and we are waiting for Google to open access to its API. Separate allergen records: the 14 EU allergens are dish labels that guests see once a person has checked them, and whether that is enough in your country is for your lawyer to decide. For each item, we’ll tell you whether it’s planned.

Support on business days is included in the subscription. Priority support (a separate Telegram chat, a reply within 30 minutes, evenings and weekends too) costs €99 a month and is included in the “Full” plan. How we respond to critical outages is set out in the SLA appendix to the contract. Custom development for your venue isn’t part of the subscription and is quoted separately.

Yes. The “Full” and “Chain” plans include an open API: the menu and sold-out list, menu editing, orders and their statuses, new orders paid on receipt, reservations, locations and daily sales, and guest data and points only with a separate permission. The owner issues the key in the admin panel and decides what the integration may do. Your system learns about new orders, payments, cancellations, refunds and deliveries from signed webhooks. Details are on the “API for developers” page.

The contract is monthly, with no annual commitment. You export your menu, guests, orders and reports yourself with a button in the admin panel, at any time and free of charge. Pay for a year and setup and moving from another service are free, with the biggest discount; you can also sign a yearly contract. Setup is paid once and isn’t refunded. The notice period to end the contract is 30 days. New prices apply no sooner than 30 days after we notify you, and until then you can end the contract without a penalty.

The “Express” plan has no monthly subscription, no monthly minimum and no setup fee: you build the website in the wizard and send it for approval, we launch it, and then you pay only 3% of orders paid online. A month with no online payments costs nothing. If you would rather we did the menu, logo and domain, there is Launch with us for €99 one-off. It covers the website, QR menu, delivery and pickup. There is no plan with no payment at all: every venue has its own server and database, so a venue with no online payment for 60 days in a row is paused after an email. Want to run it yourself? The test drive is free: leave a request with your email and a login to your own outlet in the demo café for 14 days comes by email right away.

The full cost is the subscription, the service’s percentage and your bank’s card fees. An example, not a forecast: 300 orders a month with a €15 average check and 70% paid online come to about €122 on the “Start” plan, card fees included.

First check the contract with the old service: the notice period and whether it hands over your data. Then we export the menu and guests, sort out the domain and QR codes, and both services run side by side for a while. We can do the move for you as a separate service.